Job Brief
We are looking for a Service Coordinator to join our team to provide recommendations and suggestions for new services to our clients. We need someone detail-oriented with an eye on customer satisfaction to ensure clients receive the services they need for a speedy recovery.
A Service Coordinator’s responsibilities include working directly with clients to ensure their care. They explain what options are available and keep records about everything offered in the facility.
Responsibilities
- Assessing the service needs of clients and linking them to the appropriate resources and providers
- Facilitating programs and services, job training and transportation
- Developing a resource directory of local social service agencies and providers for easy access
- Assist clients with applications for benefits and entitlement programs
- Advocate for adequate, timely and cost-effective services
- Respond to any issues that occur during the delivery of services
- Assist clients with living independently in their own homes
- Schedule appointments for clients, answer phones and track clients’ service records
- Monitor the services being provided and stay up to date on any services being introduced or discontinued
- Evaluate the quality of all services and identify areas that need improvements
Requirements
- Proven work experience as a Service Coordinator or similar role
- Strong work ethic and service skills
- Excellent communication and interpersonal skills
- Stay up to date with services, policies and regulations
- Strong record-keeping and analytical skills
- Excellent organizational skills and attention to detail
- An associates degree or bachelor’s degree in healthcare administration is preferred
