Referral Coordinator

Job Brief

We are looking for aReferral Coordinatorto join our team and complete various administrative tasks to support our patients by sending referral documentation to our different departments.

Referral Coordinator responsibilities include sending referral documentation to various departments and answering phone calls.

Ultimately, you will work with a small team to organize, manage, and deliver referral documents on behalf of our patients to different departments in our health care facility.

Responsibilities

• Expediting patient referrals to specialty offices
• Completing referral requests as needed
• Faxing and sending medical records to our various departments for processing
• Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety
• Ensure complete and accurate registration, including patient demographic and current insurance information
• Assemble information concerning patient’s clinical background and referral needs
• Provide appropriate clinical information to specialist
• Contact review organizations and insurance companies to ensure prior approval requirements are met
• Provide specific medical information to financial services to maximize reimbursement to the hospital and physicians.
• Review details and expectations about the referral with patients

Requirements

• Proven work experience as a Referral Coordinator or similar role
• Strong customer service focus
• Effective verbal and written communication skills
• Teamwork orientation
• Relevant training and/or certifications as a Referral Coordinator