Job Brief

We are looking for an enthusiastic and organized Patient Service Representative to join our medical practice.

A Patient Service Representative’s responsibilities include various activities related to patient intake, such as greeting patients or verifying information supplied by them.

A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.

Ultimately, you will work directly with patients and our medical staff to answer any questions they may have about treatment options or insurance coverage.

Responsibilities

• Greeting and directing patients to examination rooms
• Scheduling patient appointments and making reminder calls
• Informing patients about delays and wait times
• Update and verify patient information at every visit
• Assist patients with filling out patient history forms, consent forms and payment contract forms
• Receive and process cash and credit card payments for medical services rendered
• Review patient accounts, identify delinquent accounts and collect overdue payments
• Answer, investigate and/or direct patient inquiries or complaints to the appropriate medical staff member

Requirements

• Proven work experience as a Patient Service Representative or similar role
• Knowledge of medical terms and practices
• Professional manner and appearance
• Strong interpersonal and communication skills
• Meticulous attention to detail
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access)
• High school diploma or equivalent preferred