What Is This Job?

An Operations Engineer is a vital member of the engineering team, focusing on streamlining and automating operational tasks to improve efficiency and reliability. They tackle technical challenges, support product functionality, and enhance the system’s performance through innovative solutions.

Their role bridges the gap between engineering, customer support, and internal stakeholders by developing tools and processes that optimize the product’s operational aspects.

What Does This Job Do?

An Operations Engineer plays a crucial role in maintaining and improving the technical infrastructure of a product. They investigate technical issues escalated by customer support, perform root cause analyses on production errors, and develop software to automate operational procedures.

Additionally, they work on integrating systems for various internal departments and design solutions to meet customer needs as part of professional services. This role requires a deep understanding of software engineering, databases, and the ability to work collaboratively across teams to ensure a seamless user experience and operational excellence.

Job Brief

We’re seeking an Operations Engineer to join our dynamic Engineering Operations Team.

In this role, you’ll be instrumental in automating operational processes, providing advanced product support, and crafting custom integrations to meet both internal and customer needs.

Your work will involve root cause analysis, developing tools to improve system functionality, and collaborating with various departments to enhance our software’s value. If you’re a skilled software engineer with a passion for problem-solving and a drive to innovate, we invite you to apply.

Responsibilities

• Executing and automating operational processes
• Providing second-level support for the product
• Developing software for internal and customer-facing integrations
• Performing root cause analysis for production issues
• Execute and automate operational processes
• Provide second-level support for the product
• Implement customer-requested integrations and automations
• Investigate and identify causes of technical issues escalated by Customer Support
• Perform root cause analysis for production issues and recommend improvements
• Develop software to automate operational procedures and meet internal stakeholder needs
• Design and develop software solutions for customer needs as part of Professional Services
• Monitor integrations and develop tools to automate report reconciliation and visualization

Requirements

• Minimum 3 years of experience in software engineering.
• Strong Computer Science background with a relevant degree.
• Working knowledge of databases, SQL, and proficiency in Ruby on Rails or Python.
• Excellent communication skills, with the ability to express technical concepts clearly.
• Diligence, attention to quality, and timely delivery.
• Exceptional collaboration skills, thriving in a team environment.
• Willingness to learn Ruby on Rails and Python if not already skilled.
• Bonus: Experience in Operations, Project Management, Quality Assurance, Business Analysis, Consulting, or other technical customer-facing roles.