What Is This Job?

A Junior Professional Services Engineer is a vital member of a technical solutions team, primarily engaged in tailoring software solutions to meet specific client needs. This role involves understanding client requirements, developing integrations, and ensuring that these solutions are seamlessly incorporated into the client’s IT environment. The engineer must balance technical acumen with the ability to communicate effectively with non-technical stakeholders.

What Does This Job Do?

A Junior Professional Services Engineer undertakes a range of tasks to deliver tailored technical solutions to clients. This includes developing custom integrations based on client requests, performing data migrations, and creating specialized reports.

They are responsible for the technical configuration of client accounts, ensuring that customized features are implemented accurately. Additionally, they provide API consultations and participate in client calls for technical requirement gathering.

The role also involves conducting feasibility analyses for proposed solutions and contributing to the improvement of the technical infrastructure. This position requires a blend of technical skills, customer service, and the ability to communicate complex technical concepts to a non-technical audience.

Job Brief

We are seeking a Junior Professional Services Engineer to join our Technical Solutions team. In this role, you will be responsible for implementing customized technical solutions for our clients, ensuring seamless data migration and integration into our product.

You will develop custom integrations, perform data migrations, and create tailored reports. This position requires a blend of software development skills and the ability to communicate effectively with both technical and non-technical teams. If you are passionate about delivering high-quality technical solutions and thrive in a collaborative environment, we encourage you to apply.

Responsibilities

• Developing customized integrations for clients
• Conducting data migrations
• Creating custom reports and implementing new internal tools
• Providing API consultation and technical account configuration
• Develop customized integrations as requested by clients
• Perform data migrations
• Create custom reports (SQL + visualization)
• Implement new internal tools (from requirement gathering to maintenance)
• Configure technical accounts with customized features
• Provide API consultation
• Communicate with non-technical teams during implementation
• Perform feasibility analysis on deliverables
• Participate in customer calls for API consultation and technical requirement gathering
• Implement improvements to technical infrastructure and refactor existing codebase
• Review Statements of Work for deliverables

Requirements

• Minimum two years of experience in software development (Python or Ruby on Rails preferred)
• Good knowledge of SQL
• BSc in Computer Science or similar degree, or other BSc plus coding school
• Proficiency with Amazon Web Services (Redshift, S3, EC2, Lambda) is a plus
• Experience with SDLC phases, Kubernetes, CI/CD, React, QA, JIRA, Agile development
• Excellent communication skills
• Ability to present technical information to a non-technical audience
• Diligent, rigorous, and able to deliver projects on schedule
• Collaborative skills in a multinational team environment