Job Brief
We are looking for a customer service oriented Help desk specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.
Responsibilities
- Providing first level contact and convey resolutions to customer issues
- Properly escalating unresolved queries to the next level of support
- Tracking, routing and redirecting problems to correct resources
- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilise excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services
Requirements
- Proven working experience in providing Help Desk support
- Proficiency in English
- Working knowledge of help desk software, databases and remote control
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in Information Technology, Computer Science or equivalent
- Customer Support Specialist job description
- Help Desk Manager job description
- Technical Support Engineer job description
- Help Desk Specialist interview questions and answers
- Customer Care Representative interview questions and answers
- Technical Support Engineer interview questions and answers
- How to assess customer service representatives
- How we’ve scaled our customer support team
- How to write the best job description ever: 6 tips for success
- Español
- Deutsch
- Français
- Ελληνικά
- Português
- ProductPricingFeaturesAI TechnologyIntegrationsSecurity
- Pricing
- Features
- AI Technology
- Integrations
- Security
- ResourcesHelp centerResource libraryDeveloper APISearch for jobs
- Help center
- Resource library
- Developer API
- Search for jobs
- WorkableAbout usWork with usBackstage
- About us
- Work with us
- Backstage
- Pricing
- Features
- AI Technology
- Integrations
- Security
- Help center
- Resource library
- Developer API
- Search for jobs
- About us
- Work with us
- Backstage
- Terms
- Privacy
- Cookie Settings
- Cookie Policy
- Do not sell/share my personal information
- Accessibility
- Status