Job Brief

We are looking for a CRM Director to set and monitor marketing strategies that will foster profitable long-term relationships with clients.

In this role, you will coordinate with ourSalesandMarketingdirectors to boost our company’s market presence and increase customer engagement. To be successful in this position, you should have solid experience with Customer Relationship Systems and KPI metrics. You should also be able to identify new opportunities and proactively address customer concerns.

Ultimately, we want you to increase revenues and achieve business goals by building a customer-oriented company.

Responsibilities

• Monitoring relationships with existing customers through CRM systems
• Ensuring the CRM system provides an effective sales funnel
• Developing and implementing marketing techniques that will drive new customers
• Monitor relationships with existing customers through CRM systems
• Ensure the CRM system provides an effective sales funnel
• Develop and implement marketing techniques that will drive new customers
• Set specific marketing strategies to retain customers
• Plan and manage multi-channel marketing campaigns
• Suggest new methods to address customers’ needs
• Track marketing metrics and trends, like conversion rates and web analytics
• Assist with organizing promotional events to reach prospective customers
• Review and select CRM software that meets our company’s needs
• Conduct market research to follow trends and competition

Requirements

• Proven work experience as a CRM Director or similar role
• Solid background in customer acquisition strategies
• Technical expertise with CRM and analytical systems
• Knowledge of online marketing methods and best practices
• An ability to manage marketing projects end-to-end
• Strong communication skills along with a customer-oriented attitude
• BSc in Marketing or relevant field
• Customer Support Specialist job description
• Marketing Strategist job description
• Brand Strategist job description
• Marketing Specialist interview questions and answers
• Client Relationship Manager interview questions and answers
• Soft skills interview questions and answers
• How to hire a marketing person: 5 quick hiring tips
• How to post jobs on Facebook
• How to write the best job description ever: 6 tips for success
• Español
• Deutsch
• Français
• Ελληνικά
• Português
• ProductPricingFeaturesAI TechnologyIntegrationsSecurity
• Pricing
• Features
• AI Technology
• Integrations
• Security
• ResourcesHelp centerResource libraryDeveloper APISearch for jobs
• Help center
• Resource library
• Developer API
• Search for jobs
• WorkableAbout usWork with usBackstage
• About us
• Work with us
• Backstage
• Pricing
• Features
• AI Technology
• Integrations
• Security
• Help center
• Resource library
• Developer API
• Search for jobs
• About us
• Work with us
• Backstage
• Terms
• Privacy
• Cookie Settings
• Cookie Policy
• Do not sell/share my personal information
• Accessibility
• Status