your-team-just-received-very-negative-feedback-from-a-key-customer-what-do-you-do-first
▸ WHAT IT REVEALS
Crisis management, customer orientation, communication.
▸ GOOD ANSWER LOOKS LIKE
Acknowledges it, investigates root cause, responds to the customer, fixes the process.
▸ RED FLAGS
Gets defensive. Dismisses the feedback. Or doesn't close the loop with the customer.
▸ FOLLOW-UP PROBE
How do you ensure it doesn't happen again?
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