you-realize-a-mistake-was-made-thats-already-gone-out-to-customers-what-do-you-do
▸ WHAT IT REVEALSAccountability, crisis management, communication.▸ GOOD ANSWER LOOKS LIKEAssesses impact, informs the right people quickly, designs the fix and communication plan.▸ RED FLAGSHides it hoping no one notices. Or panics without a plan.▸ FOLLOW-UP PROBEWho do you tell first?
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