you-realize-a-mistake-was-made-thats-already-gone-out-to-customers-what-do-you-do
▸ WHAT IT REVEALS
Accountability, crisis management, communication.
▸ GOOD ANSWER LOOKS LIKE
Assesses impact, informs the right people quickly, designs the fix and communication plan.
▸ RED FLAGS
Hides it hoping no one notices. Or panics without a plan.
▸ FOLLOW-UP PROBE
Who do you tell first?
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