You need to deliver bad news to a client or senior stakeholder. How do you do it?

you-need-to-deliver-bad-news-to-a-client-or-senior-stakeholder-how-do-you-do-it

▸ WHAT IT REVEALS

Communication courage, executive presence, honesty.

▸ GOOD ANSWER LOOKS LIKE

Prepares a clear account of what happened, takes ownership, leads with solutions.

▸ RED FLAGS

Buries the bad news. Over-explains. Or sends an email instead of speaking live.

▸ FOLLOW-UP PROBE

How do you decide how much context to give vs getting to the point?