▸ WHAT IT REVEALS

Empathy, manager sensitivity, professionalism.

▸ GOOD ANSWER LOOKS LIKE

Creates space, adjusts expectations where possible, connects to EAP if needed.

▸ RED FLAGS

Ignores it. Or makes it awkward. Or treats it as a performance issue only.

▸ FOLLOW-UP PROBE

Where's the line between supportive manager and overstepping?