A team member tells you they want to leave the company. What do you do?

a-team-member-tells-you-they-want-to-leave-the-company-what-do-you-do

▸ WHAT IT REVEALS

Leadership, retention, emotional intelligence.

▸ GOOD ANSWER LOOKS LIKE

Listens without defensiveness, understands the real reason, explores options honestly.

▸ RED FLAGS

Gets defensive. Tries to hard-sell them immediately.

▸ FOLLOW-UP PROBE

What if their reason is something you can't fix?